Welcome Sally Learey - 'Dynamic Problem Solving’

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Barbara Gabogrecan
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Re: Welcome Sally Learey - 'Dynamic Problem Solving’

Postby Sally Learey » Fri May 10, 2013 8:12 am

The fourth tool you need to solve your problems dynamically in business is the ability to communicate effectively.

COMMUNICATE ON PURPOSE WITH PURPOSE FOR A PURPOSE
•Business is all about communication.
•Success in business is all about effective communication.
•All great business people are outstanding communicators.
•Sales, marketing, customer service, employee relations, branding, social media…they all revolve around the art of communication.

A dynamic problem solver understands how to communicate effectively with their customers so they maximise sales, win market share and gain repeat business.

Listening
A dynamic problem solver understands the importance and value of listening to their customers’ needs so they can provide their customer with a product or service that their customer wants, not a product or service that they think their customer wants.
So listen, listen and listen some more.

Communication styles
A dynamic problem solver understands that different customers have different communication styles. That’s why they communicate using all 3 communication styles - visual, auditory and kinaesthetic - in their branding and marketing in particular.

Non- verbal communication
A dynamic problem solver understands that non-verbal communication is just as important (if not more so) than verbal communication. That’s why they pay attention to body language when they engage with anyone in business.

Shared meaning
A dynamic problem solver understands that the sales process is all about shared meaning. What you say and how you say it is important, but what’s most important is how your customers interpret what you say and how you say it. If there’s no shared meaning, there’s no communication….and that’s a valid enough reason for the sale to fall through.

This is just the tip of the iceberg when it comes to communication skills in business.
Keep in mind that If you know why, how and what it is that you want to communicate, and you check in with your customers or prospects regularly, you will minimise misinterpretation, confusion and problems in the first place. Now that’s dynamic problem solving in business!
Sally :D
Sally Learey
 
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Re: Welcome Sally Learey - 'Dynamic Problem Solving’

Postby Sally Learey » Sat May 11, 2013 9:16 am

The fifth tool you need to solve your problems dynamically in business is emotional intelligence.

YOU MANAGE AND CHOOSE YOUR EMOTIONAL RESPONSES

Emotional intelligence is a modern day concept. Some people believe it is a better predictor of life success than Intelligence Quotient (I.Q.). As human beings we are emotional, interactive creatures so our emotional intelligence is an extremely relevant and useful ability to develop and use when problem solving in our businesses.

•If you can determine, identify, manage, re-direct and choose your emotional responses to people and situations, you have a high level of emotional intelligence.

•If you can demonstrate empathy and self-control and an ability to emotionally connect with others, you have a high level of emotional intelligence.

You can see how emotional intelligence is an asset when solving problems in your business.

Emotional intelligence plays a significant role in the quality of your personal interactions with both yourself and others.

A high level of emotional intelligence enables your rational mind to guide and direct emotional thought processes so that they don’t cloud interpretations, judgements and decisions in business.

It’s important to realise that your emotional intelligence can be increased at any time.

Take a moment to reflect on your current level of emotional intelligence and ask yourself if it is helping or hindering your ability to overcome problems in your business.
The answer to this question will be significant for you and your business.

Sally :D
Sally Learey
 
Posts: 11
Joined: Thu Apr 18, 2013 9:50 am

Re: Welcome Sally Learey - 'Dynamic Problem Solving’

Postby Peter O'Connor » Sat May 11, 2013 4:36 pm

Sally, this is all so interesting and pertinent to today's business. I love the way you break it down into small processes, that we can get our minds around. So often when we come up against a problem (and there are many) and we keep seeing the bigger picture which tend to become overwhelming for us. Breaking it down into a logical process of steps make all the sense in the world.

I am going to make hard copies of your posts for my "Office Procedures Manual". I can then refer to it whenever a serious matter arises and be confident that I can handle it, one step at a time.

Thanks for your great insight into problem solving.

Regards

Peter
Peter O'Connor, is a retired accountant and is involved with teaching home based businesses how to build and manage their own websites.
http://www.HomeBasedBusinessAustralia.org
Peter O'Connor
 
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Re: Welcome Sally Learey - 'Dynamic Problem Solving’

Postby Sally Learey » Sun May 12, 2013 11:02 am

So lovely to hear from you Peter. Thanks for joining in with the discussion. I'm really glad that you are finding my posts beneficial! You are quite right - problem solving is all about breaking the situation down into manageable steps and applying practical processes of both thought and action!
Sally Learey
 
Posts: 11
Joined: Thu Apr 18, 2013 9:50 am

Re: Welcome Sally Learey - 'Dynamic Problem Solving’

Postby Sally Learey » Sun May 12, 2013 11:07 am

The sixth and final tool you need to solve your problems dynamically in business is courage.

COURAGE IS WHAT SHOWS UP WHEN PROBLEM SOLVING GETS TOUGH

The great Greek philosopher Socrates described courage as “intelligent endurance”. I find this definition useful when problem solving in business…

•Courage is when you want to run and hide from your problems, but instead you stay with them, finding strength, even if you have to borrow it.

•Courage is going beyond what you thought were your capabilities, in order to overcome a problem.

•Courage is asking, “What do I need to do now?” over and over again, even when you’re all out of answers. Courage is creating those answers.

•Courage is daring to go where you have not been, so a resolution can be achieved.

•Courage is asking the bold questions, choosing the bold options, making the bold decisions and taking the bold actions to see your business problem through.

•Courage is never taking no for an answer, until you decide no is the answer.

Courage is a prerequisite to creating a successful, thriving business. It enables you to solve problems and achieve outcomes that you once thought were out of reach.


I do hope you have enjoyed my posts and found them useful. I would love to hear from you…

Happy problem solving!

Sally :D
Sally Learey
 
Posts: 11
Joined: Thu Apr 18, 2013 9:50 am

Re: Welcome Sally Learey - 'Dynamic Problem Solving’

Postby Barbara Gabogrecan » Mon May 13, 2013 10:06 am

I do hope you don't mind Sally, if I print some of your information in our blog (naturally with recognition to you). What you have provided for us is so valuable and provides much food for thought. I am sorry that more people did not make comments - but you have certainly had a massive number reading your posts. You are to be congratulated on not only how much information you shared, but the general layout of your ideas, making it easy for readers to follow. You are a gem! Thank you
Barb
Barbara Gabogrecan assists HBB's to market their business online
http://www.HomeBasedBusinessAustralia.org

Barbara is an artist specialising in silk painting; her video is on page one of You Tube http://youtu.be/1ZA9HObN_Go
http://www.SilkPaintingByGabogrecan.com/

Having survived a stroke and a brain tumour, Barbara wrote a book titled 'Thank God I Had a Stroke' to motivate and inspire others suffering from similar afflictions.
http://GabogrecanStrokeRecovery.com/
Barbara Gabogrecan
 
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Re: Welcome Sally Learey - 'Dynamic Problem Solving’

Postby Peter O'Connor » Mon May 13, 2013 4:15 pm

Thank you Sally. I have really got a great deal out of this discussion.

Thanks for a great week of enlightenment.

Peter
Peter O'Connor, is a retired accountant and is involved with teaching home based businesses how to build and manage their own websites.
http://www.HomeBasedBusinessAustralia.org
Peter O'Connor
 
Posts: 79
Joined: Sun May 03, 2009 10:12 am

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